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My customer account

How do I change my user data (name, password, e-mail address)?

If you want to change your name, password or e-mail address, please go to "Personal data" in your customer account and change your data.

My delivery address has changed - what do I have to do?

You can change your delivery address in your customer account under "Delivery address" for future orders.

How do I change my address?

You can log into your customer account and change your address under "Billing address".

I have forgotten my password - what do I do now?

If you have forgotten your password, you can simply reset it during login. Please enter the email address by which you registered your user account. We will send you an e-mail to this e-mail address with a link to reset your password. It may take a few minutes for the e-mail to reach you. Please also check your spam folder.

I have a new email address - will I still receive the newsletter?

Unfortunately, we cannot adjust the subscription for the newsletter. Only you yourself can register for the newsletter or cancel it accordingly.

In your case, you can cancel the subscription via your old email address by clicking on the link (unsubscribe newsletter) at the bottom of your newsletter and then subscribe again with your new email address.

I want to unsubscribe from the newsletter - what do I have to do?

To unsubscribe from all marketing emails, simply click on the "Unsubscribe Newsletter" button. You will find this unsubscribe link in the footer of every newsletter. You do not have to do anything else.

Should you be interested in receiving information about our products, special offers, etc. in the future, we would be pleased to receive your new registration for our newsletter.

I did not (no longer) receive the newsletter?

Was the newsletter possibly marked as a SPAM message?

In this case, it is possible that other e-mails from us (e.g. e-mails concerning your order) can no longer be delivered correctly.

I would like to delete my customer account - how does that work?

To have your customer account deleted, please send us an e-mail to [email protected]. Please enter the e-mail address that you used when you registered with myFairtrade. Only then we can really delete your account.

Please remember that we can only delete your account if

- all outstanding amounts have been paid

- you have received all refunds due from us

- none of your orders are on the way to be shipped


If any of the above requirements are not met, we cannot immediately delete your account. In this case, we would first ask you to clarify any open issues as far as possible. With regard to outstanding refunds and orders in transit, we ask for your patience.

You can find detailed information about data protection here.

I do not receive a new password - what do I do now?

If you have not received a new password, you may have placed your previous orders as a guest and therefore have not created a password or customer account. You can order as a guest at any time and do not need a password.

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