FAQ
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.
In order to comply with your right of withdrawal, you must inform us (Fair Trade Handels AG, Seidenhofstrasse 2, 6003 Lucerne, [email protected], telephone: +41 41 511 85 00, fax: +41 41 511 85 99) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You can use the sample withdrawal form at https://www.myfairtrade.com/media/pdf/83/6b/04/Template-for-withdrawal.pdf, but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the withdrawal before the end of the withdrawal period.
Consequences of withdrawal
If you cancel this agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than 14 days from the date on which we receive notification of your cancellation of this agreement. We will use the same means of payment for this refund as you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to Fair Trade Handels AG | c/o VDS | Schlossstrasse 5 | DE-37412 Herzberg am Harz immediately and in any case within 14 days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is deemed to have been met if you send the goods before the 14-day period has expired.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary for checking their condition, properties, and functioning.
Premature expiration of the right of withdrawal
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
