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Return & Refund

How long does my right of return apply?

You can cancel the contract without giving reasons within 14 days after receipt of the goods and return the items. The return period begins on the day you took possession of the goods. Please note that the returned goods must not have deteriorated significantly. This applies if you have only tried out and checked the article, as you would be able and allowed to do in a retail shop.

You can find further information on this under the right of withdrawal.

Returns - are there any costs for me?

In the case of a return shipment, you bear the direct costs of the return shipment. Please return the goods to us in the original packaging with all accessories and with all packaging components.

What do I do in case of complaints or damaged items?

In case of a complaint or a damaged article, we ask you to send us at least 2 to 3 meaningful pictures of the defective article. After receiving the photos, we will forward your complaint to our complaints department for further examination and will then contact you with a solution. Please send the photos by e-mail to our customer service.

How will my return be refunded?

The return shipment will always be credited according to the payment method you chose when ordering.

What is the refund procedure for the different payment methods?

Credit card:

The credit will be credited back to the debited credit card account. Please note that depending on the credit card provider it may take a few days before the amount is credited to your account.



The credit will be credited to your used PayPal account. With PayPal, you can decide whether the amount is deposited on your PayPal account or booked back from there to your bank account.



The credit will be credited to your bank account.

How do I return an item?

You can return your parcel to the post office or other shipping service providers of your choice. In the case of a return, you bear the direct costs of the return. Please return the goods to us in the original packaging with all accessories and with all packaging components. Unfortunately, we can only take back unopened food and dietary supplements. If you have any questions regarding the return or if you have lost your return slip, our customer service will be happy to assist you by e-mail or by telephone on weekdays from 8.30 to 17.00 hours on the following telephone numbers

Phone worldwide: +41 41 511 85 00

DE: 05521 855 385

CH: 041 511 85 00

AT: 0720 51 44 95

Please send the return to the following address:

Fair Trade Handels AG
c/o VDS Versand- und Datenservice
Schlossstrasse 5
DE-37412 Herzberg am Harz

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