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FAQ

Product and packaging

Who can I get in touch with if I have a question about a specific product?

If you have a question about one of our products, please contact our customer service by e-mail or by phone on weekdays from 8.30 to 17.00 on the following telephone numbers:

Phone worldwide: +41 41 511 85 00

DE: 05521 855 385

CH: 041 511 85 00

AT: 0720 51 44 95

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Can I return food?

A refund or exchange of food is only possible if the goods are returned to us unused in their original packaging. Please return the articles to us within 14 days.

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Is the packaging made of environmentally friendly material?

Cans: effective nature's packaging is all 100% free of plasticisers and completely recyclable. In addition, we as a company participate in the dual system (green dot).

Aluminium lining: We are already looking for suitable packaging, but this is not very easy.

The aluminium is covered with a foil to prevent the aluminium from getting into the contents. Without this separating layer, the product would quickly become damp and spoil.

There are already biodegradable packaging materials available, but they are only waterproof for a short time. It will probably take a few more years of development work before the technology is ready for 100% biodegradable, biological and waterproof packaging. However, we are constantly keeping up to date and we will endeavour to change packaging as soon as possible.

Plastic cans for own products: We have chosen PE cans for various reasons. We can assure you that our packaging is food safe and food safe. Most products in our range are packed in PE cans. PE can be completely recycled and has several advantages over packaging made of cardboard or glass.

We would like to use cardboard packaging for our products. Unfortunately, this is not possible because cardboard is not 100% leak-proof and the products in it would quickly become damp. Here PE is the better choice.

(Even supposedly environmentally friendly cardboard cans are not an alternative. They consist of so-called composite material, i.e. a mixture of cardboard, aluminium and foil).

We are always trying to improve our products as well as the packaging material. We are often in discussion with our suppliers about compostable packaging, but currently there is nothing satisfactory on the market. As soon as there is a good alternative, we will use it.

But at the moment, after weighing up all the alternatives, PE is the best option. PE cans can be disposed of in the yellow bag (Germany). In Switzerland, PE cans can be disposed of at large supermarkets in the bins provided.

Aluminium-coated lid: The lid has a so-called inductive heat seal. This lid provides a secure seal to the outside and protects the product. The aluminium foil does not come into contact with the product as it is covered on the inside with a PE film.

The cans are tested before use and are explicitly approved for use with foodstuffs including food supplements.

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I need to have a recommendation regarding the intake - who can I contact?

If you have a question about taking our products, please contact our customer service by email or by phone on weekdays from 8.30 to 17.00 on the following telephone numbers:

Phone worldwide: +41 41 511 85 00

DE: 05521 855 385

CH: 041 511 85 00

AT: 0720 51 44 95

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