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What is the refund procedure for the different payment methods?

Credit card:

The credit will be credited back to the debited credit card account. You can view the chargeback on your current or next credit card statement. 


The credit will be posted back to your used PayPal account. With PayPal, you can decide whether the amount is deposited on your PayPal account or booked back from there to your bank account.


Credit will be issued to your bank account.

What do I do if I receive notifications from a collection agency?

If you have received mail from a collection agency, please contact the collection agency directly for clarification.

How do I find out about existing payment due dates?

We will inform you in good time by e-mail or directly via the order process about due payments for your orders.

What payment methods are available to me?

- Credit card

- Paypal

- Prepayment by bank transfer

Credit card (Visa/Mastercard)

We accept VISA and Mastercard. Your credit card will only be charged after we have successfully completed the order process. Please check with your bank if additional fees apply.

Paypal/Paypal Express

During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, authenticate with your access data and confirm the payment order to us. After submitting the order in the shop, we will ask PayPal to initiate the payment transaction, which will then be carried out automatically by PayPal. You will receive further information during the ordering process.

Prepayment by bank transfer

If you choose the payment method prepayment, we will provide you with our bank details in a separate e-mail and deliver the goods after receipt of payment.

What changes will PSD2 bring for me?

Since 14 September 2019, you can pay even more securely by credit card, as the new Payment Services Directive 2 (PSD2) came into force on this date. The main innovation introduced by PSD2 is the so-called "strong customer authentication" (also known as "two-factor authentication"), which makes online shopping even safer and is intended to prevent fraud.

What will change for you in concrete terms?

If you order from from 14 September 2019 onwards, an extended security check will be carried out for some payment methods, whereby you as a customer must provide two independent proofs of identity for each payment transaction. This ensures that you yourself use your credit card and not a fraudster. The fraudster does not have any other proof of identities such as a PIN or fingerprint.

You can find much more information on PSD2 at the Deutsche Bundesbank. Click here.

Is secure payment guaranteed at

All personal data will be treated confidentially by and in accordance with the relevant legal regulations, in particular those of the Federal Data Protection Act (BDSG). In order to secure your data in online payment transactions, protects them by means of the latest encryption techniques such as the Secure Socket Layer (SSL). SSL is a recognised standard protocol that guarantees secure data exchange.

All data used by you to place an order will be transmitted to in encrypted form. However, in order to ensure that you surf the internet safely, we still recommend that you regularly change your password under "personal data".

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