FAQ

Order

Can I place my order by telephone?

Yes, you can also place your order with us by telephone. Our customer service is available to take your order on weekdays from 8.30 to 17.00 on the following telephone numbers

Phone worldwide: +41 41 511 85 00

DE: 05521 855 385

CH: 041 511 85 00

AT: 0720 51 44 95

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Will I receive an order confirmation after placing an order?

Yes, after each successfully completed order you will receive an order confirmation by e-mail. If you did not receive an order confirmation, please check your spam folder first, otherwise please contact our customer service. 

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Can I change or add to my order again after I have successfully placed it?

Yes, you can change your order. Please contact our customer service department either by e-mail or by phone on weekdays from 8.30 to 17.00 on the following telephone numbers:

Phone worldwide: +41 41 511 85 00

DE: 05521 855 3

CH: 041 511 85 00

AT: 0720 51 44 95

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Can I cancel my order?

As long as an order has not yet been shipped, it can be canceled. Please contact our customer service department either by e-mail or by telephone on weekdays from 8.30 to 17.00 on the following telephone numbers:

Phone worldwide: +41 41 511 85 00

DE: 05521 855 385

CH: 041 511 85 00

AT: 0720 51 44 95

If the package has already been sent, our customer service will try to set up a parcel stop at DHL.

In rare cases, DHL may still deliver the parcel. In this case you have the option of refusing to accept the delivery.

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I am a corporate client - do I have to pay attention to anything special?

Please register with us as a corporate client by filling out our contact form. Our customer service will then contact you.

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What is the aim of the product reviews?

Your review helps other customers in their future purchase decision and helps us to continuously improve the assortment and quality on myFairtrade. In this way, you also benefit from your feedback! Plus: The product reviews of other customers can in turn help you to learn more about new products.

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What are the guidelines for product reviews?

Product reviews can include your personal experience with the purchased product as well as objective and helpful aspects: How satisfied are you with the product? Would you recommend it to others? Which feature do you particularly like? Are there perhaps points that you like less? Does the product meet your expectations? Does it correspond to the product description in the store? Is the price-performance ratio right?

Please review only the selected product and remain objective. Comments that do not comply with the guidelines will be deleted. We reserve the right to delete comments that do not comply with the health claims approved by the EU.

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Why don't I see my review online?

If your review is not online, it may be for two reasons: It has not yet been reviewed and approved - we ask for a moment of patience here - or it violates our guidelines and has been deleted.

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Do I get a voucher for my review?

If you have reviewed all products of an order, you will receive a voucher for 5% discount on your next purchase. Minimum order value is 25 €. Excluded are already reduced articles, books, bundles and vouchers. The voucher cannot be combined with other discounts.

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