FAQ
Order
Yes, you can also place your order with us by telephone. Our customer service is available to take your order on weekdays from 8.30 to 17.00 on the following telephone numbers
Phone worldwide: +41 41 511 85 00
DE: 05521 855 385
CH: 041 511 85 00
AT: 0720 51 44 95
Yes, after each successfully completed order you will receive an order confirmation by e-mail. If you did not receive an order confirmation, please check your spam folder first, otherwise please contact our customer service.
Yes, you can change your order. Please contact our customer service department either by e-mail or by phone on weekdays from 8.30 to 17.00 on the following telephone numbers:
Phone worldwide: +41 41 511 85 00
DE: 05521 855 3
CH: 041 511 85 00
AT: 0720 51 44 95
As long as an order has not yet been shipped, it can be canceled. Please contact our customer service department either by e-mail or by telephone on weekdays from 8.30 to 17.00 on the following telephone numbers:
Phone worldwide: +41 41 511 85 00
DE: 05521 855 385
CH: 041 511 85 00
AT: 0720 51 44 95
If the package has already been sent, our customer service will try to set up a parcel stop at DHL.
In rare cases, DHL may still deliver the parcel. In this case you have the option of refusing to accept the delivery.
Please register with us as a corporate client by filling out our contact form. Our customer service will then contact you.
