FAQ

Order

Can I place my order by telephone?

Yes, you can also place your order with us by telephone. Our customer service is available to take your order on weekdays from 8.30 to 17.00 on the following telephone numbers

Phone worldwide: +41 41 511 85 00

DE: 05521 855 385

CH: 041 511 85 00

AT: 0720 51 44 95

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Will I receive an order confirmation after placing an order?

Yes, after each successfully completed order you will receive an order confirmation by e-mail. If you did not receive an order confirmation, please check your spam folder first, otherwise please contact our customer service. 

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Can I change or add to my order again after I have successfully placed it?

Yes, you can change your order. Please contact our customer service department either by e-mail or by phone on weekdays from 8.30 to 17.00 on the following telephone numbers:

Phone worldwide: +41 41 511 85 00

DE: 05521 855 3

CH: 041 511 85 00

AT: 0720 51 44 95

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Can I cancel my order?

As long as an order has not yet been shipped, it can be canceled. Please contact our customer service department either by e-mail or by telephone on weekdays from 8.30 to 17.00 on the following telephone numbers:

Phone worldwide: +41 41 511 85 00

DE: 05521 855 385

CH: 041 511 85 00

AT: 0720 51 44 95

If the package has already been sent, our customer service will try to set up a parcel stop at DHL.

In rare cases, DHL may still deliver the parcel. In this case you have the option of refusing to accept the delivery.

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I am a corporate client - do I have to pay attention to anything special?

Please register with us as a corporate client by filling out our contact form. Our customer service will then contact you.

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