FAQ

Corona Update

Will the delivery times change due to the current Covid situation?

Due to the current situation there may be delayed deliveries - this mainly concerns deliveries outside Germany.

If your order has not arrived after three days, please contact our customer service either by e-mail or by phone on weekdays from 8.30 to 17.00 on the following telephone numbers:

Phone worldwide: +41 41 511 85 00

DE: 05521 855 3

CH: 041 511 85 00

AT: 0720 51 44 95

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Has a question not yet been answered?

If you have any further questions or concerns, our customer service will, of course, be happy to assist you either by e-mail or by telephone on weekdays from 8.30 to 17.00 on the following telephone numbers:

Phone worldwide: +41 41 511 85 00

DE: 05521 855 385

CH: 041 511 85 00

AT: 0720 51 44 95

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What measures are taken for partners, employees and secure shipping for customers?

We do our utmost to protect both our employees and our customers and do our part to prevent or at least slow down the spread of the coronavirus.

In our dispatch centre, hygiene measures have been tightened up and their strict observance consistently monitored. Our logistics department processes your orders in close cooperation with our shipping partners and therefore ensures a smooth and safe process

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