FAQ
Corona Update
If you have any further questions or concerns, our customer service will, of course, be happy to assist you either by e-mail or by telephone on weekdays from 8.30 to 17.00 on the following telephone numbers:
Phone worldwide: +41 41 511 85 00
DE: 05521 855 385
CH: 041 511 85 00
AT: 0720 51 44 95
We do our utmost to protect both our employees and our customers and do our part to prevent or at least slow down the spread of the coronavirus.
In our dispatch centre, hygiene measures have been tightened up and their strict observance consistently monitored. Our logistics department processes your orders in close cooperation with our shipping partners and therefore ensures a smooth and safe process
Due to the current situation there may be delayed deliveries - this mainly concerns deliveries outside Germany.
If your order has not arrived after three days, please contact our customer service either by e-mail or by phone on weekdays from 8.30 to 17.00 on the following telephone numbers:
Phone worldwide: +41 41 511 85 00
DE: 05521 855 385
CH: 041 511 85 00
AT: 0720 51 44 95
